1. Subscription plans (Starter, Growth, Pro)
- 7-day refund on your first paid plan. If it is the first paid plan for your business and you ask within 7 days of payment, we refund the full amount - provided the paid features were not used in that time (no AI-generated reviews beyond the Free allowance, no extra businesses registered, no printed QR stand ordered on that plan).
- Renewals, upgrades and later purchases are non-refundable (except under the 48-hour AutoPay grace period described in Section 1A below). The 7-day window applies once per business.
- Cancel any time. A plan does not renew by itself unless you turned on auto-renewal or authorized an AutoPay mandate. Cancelling stops future charges; you keep the plan's features until the paid period ends, then the business returns to the Free plan. No pro-rata refund for the unused part of a period.
- Downgrades take effect at the end of the current period. Upgrades are charged for the new plan; the remaining time on the old plan is not refunded or credited unless the checkout shows a credit.
1A. AutoPay & Recurring Mandate Cancellations and Refunds
If your business is enrolled in an automated recurring subscription (via UPI AutoPay, Debit/Credit Card mandate, or e-NACH), the following cancellation and refund rules apply:
- Zero-Fee Cancellation Anytime: You may cancel or revoke your AutoPay mandate at any point prior to the next scheduled deduction date with zero penalty, fees, or lock-in.
- How to Cancel AutoPay:
- From Dashboard: Go to Billing > Subscription > Manage AutoPay and click "Cancel AutoPay"; or
- From UPI App: Open your UPI app (Google Pay, PhonePe, Paytm, BHIM, etc.), navigate to AutoPay / Mandates, select Scan To Star / Agent WebFlow, and tap "Revoke / Cancel Mandate"; or
- By Email: Email support@scantostar.com with your registered business identifier or mobile number at least 24 hours before your billing date.
- Pre-Debit Notification Guarantee: You will always receive an advance SMS/email alert 24 to 48 hours prior to any automated deduction, detailing the upcoming charge date and amount so you have ample opportunity to cancel before payment executes.
- 48-Hour Accidental Renewal Refund Window: If an automated renewal deduction occurs and you did not intend to continue your subscription, you may request a refund by emailing support@scantostar.com within 48 hours of the debit. We will issue a 100% full refund of the renewal fee, provided no paid features (such as AI review generation, new stand orders, or additional registered outlets) have been utilized during that renewed cycle. Upon refund approval, the mandate is cancelled and the account is returned to the Free tier.
- Uninterrupted Access Until Term Expiry: When you cancel your AutoPay mandate, your existing subscription remains fully active until the end of the current paid billing cycle. You will not be billed again, and your business details and historical reviews remain safely preserved under the Free tier.
2. Pay Later orders
- A Pay Later order activates only after payment. You may cancel it any time before paying; nothing is owed and the order is voided.
- After payment, section 1 applies.
- Unpaid Pay Later orders past their due date may be cancelled by us.
3. Printed QR stands (physical products)
- Cancel before printing: while the order status is "Placed" (before our team confirms it and printing starts), you can cancel from Billing > My Stand Orders or by email, for a full refund.
- After printing starts: the QR stand is made specifically for your business (your QR code and name), so it cannot be cancelled or returned.
- Damaged or wrong on arrival: email us within 48 hours of delivery with photos; we will reprint and reship at no cost, or refund if a reprint is not possible.
- Shipping fees, where charged, are refunded only for orders cancelled before dispatch or for our error.
4. Failed, duplicate or wrong payments
If money was deducted but the order shows unpaid, wait 30 minutes and use "Verify my payment" on the order page; most gateway delays clear on their own. Duplicate or clearly wrong charges (including accidental multiple mandate executions) are refunded in full once confirmed with the payment gateway - usually within 5 to 7 business days of your email.
5. How to request a refund or cancellation
- Email support@scantostar.com from the account's email (or include the account mobile number) with the order code (ORD-…) or mandate reference.
- We confirm eligibility within 2 business days.
- Approved refunds are issued directly to the original payment method (bank account, UPI VPA, or card) via Cashfree Payments. Banks and card networks typically take 5-7 business days to reflect the credit; UPI refunds are usually processed faster.
6. Exceptions
No refund is due where an account is suspended or terminated for breaching the Terms of Service or the Review Integrity Policy. GST charged on a refunded amount is refunded with it; a credit note is issued against the original invoice.
7. Contact
Agent WebFlow - support@scantostar.com. See also Contact & Support.