Terms of Service

1. The service

Scan To Star gives your business a QR code and a public review page. Customers who scan it can rate their visit and receive an AI-assisted draft review which they edit and post on your Google Business Profile themselves. We also provide analytics, private customer feedback, paid plans and optional printed QR stands.

2. Accounts

• You must be 18 or older and authorised to act for the business you register.
• Keep your credentials confidential; you are responsible for activity under your account. Tell us immediately at support@scantostar.com if you suspect misuse.
• Give accurate business details, including a genuine Google review link for a business you control.

3. Plans, billing and renewals

• The Free plan has limits (for example one business). Paid plans (Starter, Growth, Pro) unlock the features listed on the pricing page at the time of purchase; features granted to an active plan do not change until it ends, even if the plan's catalogue changes later.
• Prices are in INR and shown with applicable GST at checkout. A GST-compliant invoice is issued for every paid order.
• Plans run for the period purchased and do not renew automatically unless you explicitly enable auto-renewal or an AutoPay e-mandate (where offered). When a plan expires, the business returns to the Free plan; your data is kept.
• "Pay Later" orders (where offered) must be paid by the due date shown; until then the order is not active, and we may cancel unpaid orders.
• Refunds and cancellations are governed by the Refund & Cancellation Policy.

3A. AutoPay, Recurring Subscriptions & e-Mandates

To ensure uninterrupted review collection and AI drafting services, Scan To Star offers automated recurring subscriptions via UPI AutoPay, Debit/Credit Card recurring mandates, and e-NACH, powered by our RBI-licensed payment aggregator (Cashfree Payments). By choosing an AutoPay plan, you agree to the following terms:

• Mandate Authorization: When you set up an AutoPay plan, you authorize Agent WebFlow and our payment partner to register an e-mandate on your designated payment instrument (UPI ID, Debit/Credit Card, or Netbanking) for the recurring subscription fee plus applicable GST.
• Billing Frequency & Scheduled Debits: Debits occur automatically on the scheduled renewal date (monthly or annually, as selected at checkout). Every debit is accompanied by an electronic GST tax invoice accessible in your dashboard.
• Pre-Debit Notifications (RBI & NPCI Compliance): In strict adherence to Reserve Bank of India (RBI) circulars and NPCI UPI AutoPay guidelines, an automated pre-debit notification (via SMS and/or registered email) will be dispatched to you at least 24 to 48 hours before any scheduled deduction, specifying the exact debit date, amount, and mandate reference number.
• Right to Cancel & Revoke Mandates Anytime: You retain full, unrestricted control over your recurring mandate. You can cancel or revoke AutoPay at any time with zero penalty or cancellation fees through any of the following methods:
  1. Directly from your Scan To Star dashboard under Billing > Subscription > Cancel AutoPay; or
  2. Directly through your UPI mobile application (such as Google Pay, PhonePe, Paytm, BHIM, or your bank's app) under the Mandates / AutoPay management section; or
  3. By emailing our support team at support@scantostar.com with your registered business email or phone number.
• Effect of Mandate Cancellation: Cancelling your AutoPay mandate halts all future automated debits immediately. Your existing paid plan benefits remain fully active and accessible until the end of your current paid billing period. At the conclusion of the paid term, your account safely transitions to the Free plan with complete data retention.
• Failed Debits & Grace Period: If an automated debit attempt fails due to insufficient balance, expired payment instrument, or bank server rejection, we will notify you immediately. We provide a 3-day grace period during which we may re-attempt deduction. If payment is not completed, paid features will pause and the account will revert to the Free tier without surprise penalties.
• Price Protection & Notice of Changes: Subscription rates will not be increased without providing you with at least 30 days prior written notice via registered email. Any price change requires your explicit consent and registration of a fresh mandate; we will never unilaterally alter your approved mandate limit.

4. Review integrity - your obligations

You must comply with Google's review policies and our Review Integrity Policy. In particular you must not:

• offer money, discounts, gifts or anything of value in exchange for a review;
• write or post reviews of your own business, or ask staff, family or agencies to do so;
• use Scan To Star to post reviews on a customer's behalf, or to discourage customers with a low rating from posting;
• submit false information in the review-page tags or business details.

We may suspend or terminate accounts that breach this section, without refund.

5. Acceptable use

You may not attempt to break, overload, scrape or reverse-engineer the service, use it for unlawful content, or resell it without our written permission.

6. Content and intellectual property

You keep ownership of your business content (name, logo, tags). You grant us a licence to use it to run the service. Generated review drafts are produced for the customer and become their words once they post them. The Scan To Star software, design and brand belong to Agent WebFlow.

7. Stand orders

Printed QR stands are made to order using your QR code. Delivery times are estimates. Cancellation and replacement rules are in the Refund & Cancellation Policy.

8. Availability and changes

We aim for high availability but do not guarantee uninterrupted service; maintenance and third-party outages (payment gateway, AI provider, Google) can affect it. We may improve or change features with reasonable notice for material changes.

9. Disclaimer and liability

The service is provided "as is". We do not guarantee any number of reviews, ratings or business outcomes, and we have no control over what Google publishes or removes. To the extent permitted by law, our total liability for any claim is limited to the amount you paid us in the 3 months before the claim, and we are not liable for indirect or consequential loss.

10. Termination

You can stop using the service at any time and request deletion per Account & Data Deletion. We may suspend or terminate for breach of these terms, non-payment, or legal reasons.

11. Governing law

These terms are governed by the laws of India. Courts in Uttar Pradesh, India have exclusive jurisdiction, subject to any mandatory consumer-protection rights you have.

12. Contact

Agent WebFlow, B27/35 A-22, Ravindrapuri Extension, Varanasi - 221005, Uttar Pradesh, India - support@scantostar.com.